The 360-feedback game. Have you played it? Better question, have you played it well? There is a...
Get Into the Groove
What would it mean for you to fire on all cylinders each day? Have you ever experienced that? I have and it's a complete rush! I often wonder why it doesn't happen more often for us.
Usually, there are external factors that distract us from the work at hand. Annoying managers, complaining customers, broken processes or sub-par technology vie for first place as to why we can't get our jobs done or at least done smoothly. We tend to work thoroughly with a desire to succeed (statistics back up that fact), but we do usually fall apart in one area. Power.
We give power to so much outside of us. Those factors that I mentioned above may not ever change. Those managers will always be annoying (to a degree), customers will complain, processes will be a work in progress and technology is ever-changing. Those things, however, do not represent you or what you do. Too often we settle for those reasons and excuses. For example, why does technology deserve power in your work process? If it's not working, then figure out another way to be exceptional for a client.
When I got my first job, I was thrilled. I was a dishwasher at Friendly's Restaurants. It's funny because I loathe emptying the dishwasher at home...I wonder if it's connected. Anyway, I remember my boss often telling me, "Make it work," whenever there was an issue with the Hobart machine or the rude servers who tossed (literally) dishes at me. While his lack of compassion is not recommended, I do appreciate his message.
We have to make it work more than we do. Innovation is born out of problem solving. Be a problem solver and improve processes. Figure out how to reduce customer complaints. What would need to be improved upon? What experience is the customer having and how could it be better? If the technology is not working, then grab a pen. Think about the goals of your position and of the company.
Shake off your old way of thinking and embrace a new mode. Change the record that's been playing and get into the groove of engagement and enthusiasm.